Connect with us

Store, Shipping & Returns FAQ

Hey there! 

Welcome and thanks for dropping in to check out the Rock Lives Here Record Store.

See below for a list of FAQ’s – but please don’t hesitate to get in contact if you have any specific queries not answered below.

Thanks again for supporting ROCK music and an independent Aussie online record store!

Don’t stop believin’
Scott, Slash, Axl & Lemmy.

How much does it cost to ship my order?

Free shipping for all orders over $75 (before any discounts are applied).  $9.15 shipping for items when an order is below $75. These rates as per Standard Shipping Rates of Australia Post.

If you would like your Item to be shipped as Express Post or with higher levels of tracking, please email to discuss.

Due to delays & costs associated with Worldwide shipping, we only ship to Australia and NZ currently.

What payment options can I use for my purchases?

Afterpay, Direct Bank Transfer, Paypal, all major credit cards using the Stripe platform.

How long will it take to receive my order?

Goods will generally be dispatched within 2 business days of an order being received, then it’s up to Australia Post to do the rest.  Items will be shipped with Tracking Number and this will be supplied to you once posted. So keep an eye out on your emails and that Spam folder.

What can be returned?

Items which are faulty or damaged upon receipt can be returned, but please get in contact before returning an item to state your problem or request and please quote your order number for reference.

When do items need to be returned by?

Faulty or damaged items must be reported to Rock Lives Here immediately via email (scott@rockliveshere.com.au) and returned within 7 days of receipt.

What if I am sent an incorrect or damaged item?

If you received an incorrect or damaged item you can send it back to and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been played, will not be replaced.

Where do I return items?

All returned items are to be sent to:
Rock Lives Here
PO Box 93.
Bacchus Marsh, VIC 3340

How do I return items?

Please return any items in secure, padded packaging. If possible, save some trees and plastic and re-use the original packaging.

Credit for returns?

Based upon your method of payment, your Account will be credited once the returned items have been successfully received and processed at the Rock Lives Here headquarters!

Advertisement