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Store, Shipping & Returns

ROCK LIVES HERE ONLINE RECORD STORE

Hey there!  Welcome and thanks for dropping in to check out the Rock Lives Here Record Store.

We’ll just be out the back listening to some Electric Mary and Motley Crue, but shout out if you have any questions. You might however find the answers right here.

Thanks again for supporting ROCK music and an independent Aussie online record store!

Don’t stop believin’
Scott, Slash, Axl & Lemmy.

#WHEREAUSTRALIAROCKS

SHIPPING

How much does it cost to ship my order?
Free shipping for all orders over $75 (before any discounts are applied).  $8.95 shipping for items when order is below $75.

How long will it take to receive my order?
Goods will be dispatched within 2 business days of an order being received, then it’s up to Australia Post to do the rest.  Items will be shipped with Tracking Number and this will be supplied to you once posted.

RETURNS

What can be returned?
Items which are faulty or damaged upon receipt can be returned, but please get in contact before returning an item to state your problem or request and please quote your order number for reference.

When do items need to be returned by?
Faulty or damaged items must be reported to Rock Lives Here immediately via email (scott@rockliveshere.com.au) and returned within 7 days of receipt.

Size or shirt not right?
If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

Wrong or damaged items
If you received an incorrect or damaged item you can send it back to and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Where do I return items?

All returned items are to be sent to:
Rock Lives Here
PO Box 93.
Bacchus Marsh, VIC 3340

How do I return items?
Please return any items in secure, padded packaging. If possible, save some trees and plastic and re-use the original packaging.

Credit for returns?
Based upon your method of payment, your Account will be credited once the returned items have been successfully received and processed at the Rock Lives Here headquarters!

#WhereAustraliaRocks

Join the ROCK!