ROCK LIVES HERE ONLINE RECORD STORE
Hey there! Welcome and thanks for dropping in to check out the Rock Lives Here Record Store.
See below for a list of FAQ’s – but please don’t hesitate to get in contact if you have any specific queries not answered below.
Thanks again for supporting ROCK music and an independent Aussie online record store!
Don’t stop believin’
Scott, Slash, Axl & Lemmy.
Free shipping for all orders over $75 (before any discounts are applied). $9.15 shipping for items when an order is below $75. These rates as per Standard Shipping Rates of Australia Post.
If you would like your Item to be shipped as Express Post or with higher levels of tracking, please email to discuss.
Direct Bank Transfer, Paypal, all major credit cards and Afterpay.
Goods will be dispatched within 2 business days of an order being received, then it’s up to Australia Post to do the rest. Items will be shipped with Tracking Number and this will be supplied to you once posted.
Items which are faulty or damaged upon receipt can be returned, but please get in contact before returning an item to state your problem or request and please quote your order number for reference.
Faulty or damaged items must be reported to Rock Lives Here immediately via email (firstname.lastname@example.org) and returned within 7 days of receipt.
If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.
If you received an incorrect or damaged item you can send it back to and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.
All returned items are to be sent to:
Rock Lives Here
PO Box 93.
Bacchus Marsh, VIC 3340
Please return any items in secure, padded packaging. If possible, save some trees and plastic and re-use the original packaging.
Based upon your method of payment, your Account will be credited once the returned items have been successfully received and processed at the Rock Lives Here headquarters!