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Store, Shipping & Returns

ROCK LIVES HERE STORE

Why shop from Rock Lives Here?
Well, I’m your friendly online local record store, just like the good old days.  We’ll get to know each other with every order and just like record stores of days gone by, we’ll share the love of Rock ‘N’ Roll and good times.

Support a small local Australian business and keep the chain of $$$ here in Australia, given my products are sourced from the local Distributors.  I try and keep prices as lean as possible and there’s FREE SHIPPING for orders over $75.

SHIPPING

How much does it cost to ship my order?
Free shipping for all orders over $75 (before any discounts are applied).  $5 shipping items when order is below $75.

How long will it take to receive my order?
Goods will be dispatched within 2 business days of an order being received, then it’s up to Australia Post to do the rest.  Items will be shipped with Tracking Number and this will be supplied to you once posted.

A general guide is Standard Mail Delivery (AusPost) Registered 1-6 working days

RETURNS

What can be returned?
Items which are faulty or damaged upon receipt can be returned, but please get in contact before returning an item to state your problem or request and please quote your order number for reference.

When do items need to be returned by?
Faulty or damaged items must be reported to Rock Lives Here immediately via email (scott@rockliveshere.com.au) and returned within 7 days of receipt.

Size or shirt not right?
If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

Wrong or damaged items
If you received an incorrect or damaged item you can send it back to and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Where do I return items?
All returned items are to be sent to: Rock Lives Here 24 Darcy Street Maddingley, VIC 3340 AUSTRALIA

How do I return items?
Please return any items in secure, padded packaging. If possible, save some trees and plastic and re-use the original packaging.

Credit for returns?
Based upon your method of payment, your Account will be credited once the returned items have been successfully received and processed at the Rock Lives Here headquarters!